Refund Policy

Welcome to LUMINOUSARC's Refund Policy. Our commitment to quality and customer satisfaction is paramount, and we are here to address any concerns you may have regarding your purchase.

Eligibility for Refunds

• To be eligible for a refund, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Refund requests must be made within 30 days of purchase.

Non-Refundable Items

• Gift cards
• Downloadable software products
• Some health and personal care items

Refund Process

To initiate a refund, please contact our support team with your purchase details. Once your return is received and inspected, we will send you an email to notify you of the status of your refund.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

If you have any questions regarding our refund policy, please do not hesitate to contact us.